I’m almost sorry to even give DropBox a plug here. Personally, I don’t believe that a corporate culture is ready for a $2 Billion IPO when they “can’t get back to you this time”.
Ouch, they could have been a ten out of ten product for me. My suggestion was positive and i let them know i had an overwhelming positive experience with their product!
Here’s How DropBox Values it’s Customer’s Feedback:
|Dropbox Support, Nov 19 07:02 am (PST):Hi,Thanks for writing in. While we’d love to answer every question we receive, we can’t get back to you at this time.
If you need to restore a lot of files, please take these steps: https://www.dropbox.com/help/400
We’re sorry for the inconvenience,
Patrick Best, Oct 22 08:32 am (PDT):
Hi, I use this on a work laptop, and I don’t like the idea that it’s always-on if I don’t expressly want it to be. The “unlinking” button is a few menus deep and I feel like it would be great to supply a password every once in a while, similar to the way the Password Safe auto-locks after some time.
Love you product and I feel this feature would distinguish you even more from Drive.
Not even a “we read, we didn’t like”.
Some other negative things revloving around Dropbox, nevermind the security flaws.
Bad technical problem that DropBox couldn’t resolve for this guy?
Another bad customer service response!
Credit card companies can’t block payments to DropBox?
Customer support – no call in number
Open “goodbye” letter from a client posted on their own forums! In fact, search for
Terms of service “harsh” ?